Privacy Policy — On Call Housekeeping and Care
Effective [date]
1. Who we are
On Call is a brand of [legal name], operating as Regency Nannies (NEQ [ ]), 4770 Kent Avenue, Suite 201, Montreal, QC H3W 1H2.
2. Privacy officer
[Name, title], Regency Nannies legal department · [email] · (514) 344-0099.
3. What we collect
Contact details; booking information (children’s number and ages, allergies, special needs, pets, preferences, instructions), which may concern your children or an older relative and which you provide as parent or representative; payment handled by Stripe (we never see your full card number); booking history and feedback; browsing data via cookies, with consent where required.
4. Why
To arrange the booking and find the right person; confirm and remind; bill and send receipts; keep children and clients safe; improve our services; meet legal obligations. Marketing only with your separate consent.
5. Who has access
The assigned caregiver (only what she needs), our coordination team, and contracted service providers (HostGator hosting, Microsoft 365 email, Stripe payments, RingCentral / Telus phone and text, Google analytics). Some are outside Quebec; we assessed the risks before sharing. We never sell your information.
6. Retention
During our relationship, then [3] years after your last booking (up to 6 years for invoices). Children’s information is deleted or anonymized [12] months after the last booking unless you keep booking.
7. Your rights
Access, correction, withdrawal of consent, portability, deletion, de-indexing, from your client area or by writing to our privacy officer. Reply within 30 days. You may complain to the Commission d’accès à l’information du Québec (or the B.C. Information and Privacy Commissioner for B.C. bookings).
8. Security
Encryption, restricted access, two-factor authentication for staff, backups; breach notification when there is a risk of serious harm.
9. Cookies
Essential cookies always on; analytics and advertising only if you accept. Change your choice anytime via “Manage cookies”.
10. Changes
Posted here and emailed if significant.