Cancellation & refunds
Effective [date]
Draft to be validated by Regency Nannies’ legal department before publication. Items in brackets are still to be completed.
At a glance
| Situation | What applies |
|---|---|
| You cancel 2 days ahead | No charge |
| You cancel at 8 p.m. for 9 a.m. the next day (13 hrs ahead) | 1.5 hrs charged |
| You cancel 1 hour ahead | Minimum charged (3 hrs) |
| The nanny cancels and no one can replace her | No charge + 10% off next booking |
| Not satisfied with the first booking | First hour refunded or a free booking (report within 24 hrs) |
| Refund timing | 5–10 business days to your card |
Your cancellation
More than 24 hrs ahead: free · 24 to 3 hrs: 1.5 hours · under 3 hrs or no-show: the booking minimum.
Our cancellation or delay
We look for a replacement; if none, no charge and 10% off your next booking. Late arrival isn’t billed; over 30 minutes, you may cancel free.
Satisfaction guarantee
Not happy with your first booking with a caregiver? Tell us within 24 hours: first hour refunded or a free booking of the same length with another caregiver, your choice. Not applicable to cancellations or situations caused by the family.